Ready to take on a new challenge? We're seeking a seasoned professional in segment management/marketing to join our Household Tribe and lead Prepaid Proposition area. If you have a passion for marketing and customer engagement, we'd love to hear from you.
Responsibilities:
- Manage revenues and net margins, regularly assessing performance and implementing corrective actions across the organization.
- Ensure target market share is achieved by regularly evaluating performance and coordinating with channel management and sales channels.
- Manage and navigate positive customer base development including acquisition of new customers and retention of existing customers.
- Participate in revenue and transaction planning, collaborating on IPF, budgeting, and regular forecasting.
- Develop and implement segment and CVM strategy and plans based on business strategy.
- Define and coordinate marketing mix, including pricing and propositions and ensure implementation across relevant departments.
- Taking on the Product Owner responsibilities, including leading the team, task allocation, and capacity planning.
- Foster long-term customer satisfaction by gathering feedback, assessing customer satisfaction, and collaborating on action plans.
- Support channel development by collaborating on prioritization, sales argument preparation, and gathering feedback from frontlines and customers.
- Design and implement outstanding customer experiences alongside with customer journey.
Requirements:
- At least 5 years of experience with segment management, preferably in the telco industry.
- At least 5 years of experience with product management, preferably in the telco industry.
- Strong knowledge of the market and industry trends, especially in the telco industry.
- Proven experience with designing and managing Customer Value Management (CVM) propositions.
- Strong analytical skills with the ability to understand and interpret data and create actinable insights (MS Excel, Power BI and other analytical tools).
- Experience with cross-functional teams to optimize products for specific customer segments.
- Preferably 5 years of experience as a team leader or similar position.
- Full professional proficiency in English language.
- Strong presentation and storytelling skills.
- Proactive & costumer-centric approach with ability to take on new challenges.
- Strong attention to detail combined with conceptual thinking.
We offer our people the best
- Smartphone: Choose your phone and get a compensation of up to 900 € every 3 years.
- Employee tariff: Use unlimited data, call and text for lower prices for private and business purposes.
- Yearly bonus: You can get a bonus of up to 15% of your annual fixed salary each year depending on the company’s success.
- Telekom discounts: Enjoy the most of the lower prices of our products and services for your family and friends.
- Partner discounts: Enjoy lower prices of products and services with our partners.
- Flexible hours: Adapt your work to your needs thanks to the home-office option (according to the agreement with the manager).
- Shares program Shares2You: Become a shareholder of the Deutsche Telekom Group and take advantage of the associated benefits.
- Rest and recreation: Relax with 5 extra days off.
- MultiSport: Sport and relax with your loved ones thanks to the discounted MultiSport card.
- Sick pay: If you are on sick leave for max. 10 days, you can count on an income of 80% of the daily assessment basis.
- uLekára.sk: Take care of your health with free online prevention and consultation with medical specialists for you and your family.
- Healthcare: Take care of your wellbeing with high-quality care for a discounted price with our contractual facility.
- Education and development: Broaden your horizons with our internal T-Univerzita offering a wide range of courses.
- Cafeteria: Choose from a wide range of benefits worth up to 500 € per year - sports and cultural services, health and beauty, holidays or language courses.
- Life crisis support: Is life testing you? We will support you with one-off financial support.
- Psychological consultations: Are you having troubles in your private or professional life? Share your burden anonymously via phone or online.
- Meal contribution: Enjoy a delicious meal with a work-day allowance of 7 €.
- Sabbatical: Sometimes we all need to switch off. That’s why, after working for 2 years and upon agreement with your manager, you can take 1 month off to do whatever you need.
- Recreational allowance: Have you been with us for 2 years? A recreational allowance is in your pocket.
- Pension allowance: Get ready for your retirement with a pension allowance after 3 months with us.
Everyone is welcome to join us
Our employees feel that they have equal employment and career development opportunities with us, regardless of age, gender and gender identity, sexual orientation, physical and mental ability, nationality, social and ethnic origin, political views, religion and world view. This makes us very happy. We are committed to continuous improvement and to creating a safe working environment for all.
What awaits you
- Has the job offer captured your interest? Fill in the application form and let us know about yourself.
- We will assess the information you send us and will get back to you under any circumstances.
- We will contact the chosen applicants and specify the details.
- A job interview is a two-way opportunity to get to know each other better.
- We will inform you about the result of the interview as soon as possible. Successful candidates will receive a job offer.
- In our company, according to our job architecture, you will perform the position of „Segment Manager, Expert“.
